Thirteen: Conclusion

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The conclusion draws together the themes and questions of the book, highlighting the enduring nature of the tensions implicit in the service delivery relationship. It provides a review of where the third sector currently sits in the contemporary landscape of public service delivery, focuses on the dilemmas and tensions that service delivery brings to participating organisations, and highlights the key role of innovation and the search for new models of delivery that the third sector has taken part in. Finally it reviews the prospects for the third sector’s future role in service delivery, balancing reasons to be pessimistic and optimistic.

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