The chapter examines policy implementation of compulsory income management, with consideration given to the limits of the consultation approaches used by government, the mixed economy of welfare in the delivery of compulsory income management, and the role of intermediaries such as front-line social services and for-profit companies that provide the cashless welfare technologies. The chapter details the range of practical and administrative issues that have been identified by research participants living on compulsory income management in Australia and New Zealand. The chapter also considers the perspectives of community stakeholders. What the empirical analysis highlights is that the majority of the people targeted by the policy do not see themselves as having a problem with alcohol or gambling, or in managing money. What they lack are the financial resources to meet their needs. The analysis also shows that, with some exceptions, the introduction of compulsory income management led to a further deterioration of people’s financial wellbeing.
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