Picking up on the issues from Chapter 3 about getting the data, evidence and feedback needed to understand complex change, this chapter presents some practical ways to improve and use data. It includes how to undertake a data audit, filling gaps in data, and practical data collection techniques. It provides some examples of how these have been applied in different public services settings. It aims to help organisations get all of the data and information they need to evaluate their progress towards outcomes and demonstrate their impact.
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