15: Digital community work

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Digital technology can exacerbate issues related to poverty and exclusion, but can also be a force for good, helping others overcome other barriers. This chapter argues that community workers can use digital tools to expand their reach and support communities to address the barriers to their full participation. It asserts that people are key to digital transformation and that community workers have a duty to help communities become digitally empowered and active digital citizens to address social exclusion and promote digital well-being. To do this community workers must have the skills and knowledge to train and proactively use digital media and technology. Diverse case studies are presented alongside contemporary theory and ideas about digital pedagogy, digital empowerment, digital transformation and connectivism.

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