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We are living in the age of rapid change characterised by an ageing population, mass immigration, digitalisation, interconnectedness and transformation of the political landscape. The pace of the change is fast and it poses new challenges for the design of public services, but also many new opportunities. This chapter is based on the findings of the Horizon 2020 CoSIE project, building on the idea that public sector innovations can be best achieved by creating collaborative partnerships between service providers (public sector agencies, third sector organisations, private companies) and citizens who benefit from services either directly or indirectly. The goal is to contribute to democratic renewal and social inclusion through co-creating public services by engaging diverse citizen groups and stakeholders in varied public services. This chapter draws together ideas about co-creation, social innovation, social investment and individual and collective values and shows the relationship between these concepts and how they can support innovation in public services.
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