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The chapter describes what is meant by co-creation as an innovative approach to service innovation and relates this approach to other innovative developments both in social work practice, policy-making and governance. The focus is on the ‘how’ of co-creation and we present a road map to co-creation and innovation in public services, which was one of the outcomes of the Co-creation of Service Innovation in Europe (CoSIE) project. This has some interesting crossovers with innovative social work methods and reflections in social work field, for instance related to community development, the capability approach, the valorisation of experiential knowledge and (social) dignity.
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Baines, S. (2018) Personalisation in probation services: exploring the contributors to a working culture of personalisation, December, CoSIE, https://cosie.turkuamk.fi/arkisto/uploads/2020/03/e248b5de-personalisationinprobationservicedigital-3.pdf.
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Bakker-Klein, J. (2019) Anders kijken. Een zoektocht naar responsiviteit in het sociale domein/Changing Perspective: A Quest for Responsiveness in the Social Domain, doctoral thesis, Rotterdam: Erasmus University.
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Bihari-Elahi, J. and Burggraaff, W. (eds) (2020) Verandering door actieonderzoek. In stadslabs werken aan nieuwe sociale praktijken, Assen: Koninklijke van Gorcum.
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Bradbury, H. (ed.) (2015) The Sage Handbook of Action Research, 3rd edn, London: Sage.
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Brandsen, T., Steen, T. and Verschuere, B. (eds) (2018) Co-production and Co-creation Engaging Citizens in Public Services, New York: Routledge.
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Bugarszki, Z., Lepik, K., Kangro, K., Medar, M., Amor, K., Medar, M. and Saia, K. (2021) Guideline for Social Hackathon Events, Tallinn: Tallinn University, School of Governance, Law and Society, https://datadoi.ee/bitstream/handle/33/338/Cosie_Guidelines%20.pdf.
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CoSIE Consortium (2020a) A Toolkit for Co-creation in Public Services to Accompany the CoSIE Constellations Roadmap to Co-creation, Turku: Turku University of Applied Sciences, https://cosie.turkuamk.fi/arkisto/uploads/2021/05/03f68026-toolkit-public.pdf.
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CoSIE Consortium (2020b) Working with Lived Experience Storytelling as a Tool for Co-creation: Toolkit, Turku: Turku University of Applied Sciences, https://cosie.turkuamk.fi/arkisto/uploads/2021/05/412fb459-lived_experience_toolkit_final.pdf.
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CoSIE Consortium (2020c) Enabling Co-creation Through Twitter: A Guidebook for Research Project Communication, Turku: Turku University of Applied Sciences, https://cosie.turkuamk.fi/julkaisut.turkuamk.fi/isbn9789522166753.pdf.
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CoSIE Consortium (2020d) Roadmap to Co-creation, Turku: Turku University of Applied Sciences, https://cosie.turkuamk.fi/arkisto/roadmap/index.html.
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Fox, C., Baines, S., Wilson, R., Jalonen, H., Aflaki, I.N., Prandini, R., et al (2021) A New Agenda for Co-creating Public Services, Turku: Turku University of Applied Sciences, https://cosie.turkuamk.fi/julkaisut.turkuamk.fi/isbn9789522167842.pdf.
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Geelhoed, S., Trowbridge, H., Henderson, S. and Wallace-Thompson, L. (2021) Changing the story: an alternative approach to system change in public service innovation, Polish Political Science Review, 9(2): 52–70.
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Gilchrist, A. and Taylor, M. (2022) The Short Guide to Community Development, 3rd edn, Bristol: Policy Press.
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Jalonen, H., Kokkola, J., Laihonen, H., Kirjavainen, H., Kaartemo, V. and Vähämaa, M. (2021) Reaching hard-to-reach people through digital means – citizens as initiators of co-creation in public services, International Journal of Public Sector Management, 34(7): 799–816.
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Jamieson, D. and Martin, M. (2022) Supporting co-creation processes through modelling, Public Money & Management, 42(5): 353–5.
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Jamieson, D., Martin, M. and Wilson, R. (2016) COSMOS – The Co-creation Service Modelling System, Geneva: Zenodo, https://zenodo.org/records/4058570.
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Kangro, K. and Lepik, K.L. (2022) Co-creating public services in social hackathons: adapting the original hackathon concept, Public Money & Management, 42(5): 341–8.
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Nussbaum, M. (2011) Creating Capabilities: The Human Development Approach, Cambridge, MA: Harvard University Press.
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Trowbridge, H. and Willoughby, M. (2020) Connecting voices, challenging perspectives and catalysing change: using storytelling as a tool for co-creation in public services across Europe, in J. Scott (ed) CESCI Cross-Border Review Yearbook 2020, Budapest: Central European Service For Cross-Border Initiatives, pp 59–72, https://budapest.cesci-net.eu/en/cross-border-review-2020/.
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Tummers, L. and Karsten, N. (2012) Reflecting on the role of literature in qualitative public administration research: learning from grounded theory, Administration & Society, 44(1): 64–86.
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