This chapter focuses on the experiences and impacts of both active and passive hostility and hate against disabled people when using public transport, in particular buses. Significantly, disabled people often have no alternative to using public transport. The chapter examines the opportunism of hostility and hate, techniques of collaboration and justification, and why bystanders tend not to intervene. The chapter draws on evidence from a study of experiences of disabled people of verbal abuse and physical harassment on public transport in the UK. Victims’ voices are brought to the fore highlighting the ordinariness of hate crime, the expectation of victims and the acceptance of onlookers. The chapter concludes with potential solutions to reducing acts of hostility, including bus design, training for staff, support for reporting of incidents and education.
May 2022 onwards
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