Robtel Neajai Pailey is a Liberian academic, activist, and author, currently based at the London School of Economics and Political Science.1 Since 2006, she has applied for and obtained a range of visas for the UK, including as a tourist, a student, and a skilled worker. Pailey made several of her applications from the US, where she is a permanent resident. The application process was costly and a bit intrusive, but on the whole she felt the experience was ‘relatively smooth’. When Pailey applied for a visa from Ghana in 2018, however, she bore significant additional costs and delay. Between the Home Office, the British High Commission in Ghana, and the local visa application centre, no one seemed to know the status of her application or the location of her passport. The delay forced her to cancel a different trip at substantial personal cost, and her request for a refund of the application fees was refused. She described the experience as, simply, ‘the absolute worst’.
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