Access to Justice, Digitalization and Vulnerability

Exploring Trust in Justice

Written by key names in the field, this book explores the impact of digitization and COVID-19 on justice in housing and special needs education. It analyses access to justice, offers recommendations for improvement and provides valuable insights into administrative justice from user perspectives.

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The pandemic has significantly impacted people's engagement with the administrative justice system (AJS). As we navigate the post-pandemic era, the siloed landscape of tribunals, ombuds, advice services and NGOs face the challenge of maintaining trust in the justice system's fairness, efficacy and inclusivity.

Examining the journeys individuals undertake to seek justice in housing and special educational needs and disabilities (SEND), this book sheds light on how these institutions adapted to remote service provision.

Written by key names in the field, this important contribution uncovers valuable insights for digitalization efforts and offers concrete recommendations for improving pathways to justice.

Naomi Creutzfeldt is Professor of Law and Society at the University of Kent.

Arabella Kyprianides is Research Fellow at University College London.

Ben Bradford is Professor in the Department of Security and Crime Science at University College London.

Jonathan Jackson is Professor of Research Methodology at the London School of Economics.

Author/Editor details at time of book publication.