2: Trust in Administrative Justice

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Through the lens of procedural justice theory, Chapter 2, Trust in Administrative Justice, captures people’s experiences of, and sensibilities towards, moving parts of the AJS online. Prior research has found that procedural justice and the trust and legitimacy it engenders helps to strengthen people’s willingness to cooperate with the police, courts and other justice institutions, and to comply with their directives and the law in general. Yet, little is known about whether and how this process ‘works’ in an administrative justice context within which interactions are increasingly occurring primarily, or solely, online. This chapter will also explore the role of emotions in the encounters with the AJS, marked by strong asymmetric dependence and power. This chapter provides the theoretical foundation for the analysis and experimental vignettes in Chapter 6.

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