3: Two Areas of Law in Context and the Help-Seeker Journey

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In Chapter 3, Two Areas of Law in Context and the Help-Seeker Journey, we provide the context for the pathways to SEND and pathways to housing. The help-seeker journey follows the person with a problem and legal need through different stages of seeking help, finding advice and reaching an ombuds or tribunal to resolve their problem. For housing we look at the advice sector, the Property Chamber and the Housing Ombudsman; and for SEND we look at the advice sector, the SEND Tribunal, the LGSCO and the PHSO. The emphasis on these institutions allows us to understand in some depth the effects of the pandemic, how such institutions managed to provide their services remotely, and what lessons can be learned for the AJS and the justice system more generally.

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