6: Exploring the Role of Procedural Justice in Tribunals and Ombuds

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In Chapter 6, Exploring the Role of Procedural Justice in Tribunals and Ombuds, we draw on data and findings produced by our online experimental study. We consider the idea that experiencing procedural justice during tribunals and ombuds hearings is important not only in shaping legitimacy but also in influencing perceptions of outcome fairness, satisfaction and willingness to engage with the system in the future. We also assess whether the findings are different for online and offline proceedings.

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