7: Access to Digital Justice

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Chapter 7, Access to Digital Justice, asks the central question: how accessible is online justice? This chapter explores how those who administer justice, those who provide advice and those who use the online justice system experience it. In doing so, we explore how the use of technology in the justice system is shaped by, and may reshape, people’s orientations and sensibilities towards law and technology. We use our data, in this chapter, to explore how consciousness of how people think and feel about the law relates to their capability of acting upon it.

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