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This is a book about institutions in the administrative justice system (AJS), their users and pathways to justice. The AJS is made up of institutions that help individuals when the government acts in ways that are unfair or unjust. The institutions that form the AJS are complaint schemes, ombuds, tribunals and the Administrative Court. They influence our lives in areas of housing, health care, education, social security and taxation, for example. This book is based on a Nuffield-funded research project and is about people who administer institutions of the AJS, about people who use institutions of the AJS, and about those who do not access institutions of the AJS. We explore these different positions in the AJS through two distinct pathways to seek redress: housing and special educational needs and disabilities (SEND).

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