PART II: Pathways to Justice

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This book extends existing research by examining the effect of rapid digitalization and the notion of digital justice on the delivery of justice. We follow help-seeker pathways to justice across two areas: housing and special educational needs and disabilities. We question whether a siloed landscape of advice, NGOs, tribunals and ombuds can provide adequate access to justice; what lessons about digitalization and pathways to justice can be learned; and how trust in justice – the belief that the justice system is fair, effective and open to all – can be maintained.

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