Four: Management failure

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This chapter discusses the failure of public services to manage the 12 small neighbourhoods effectively. It starts by addressing the problems with public services. The most obvious gap in service provision was in frontline services to maintain social order. There was a marked lack of low-level enforcement and deterrence. The interviews with residents in the 12 neighbourhoods indicated that the persistent failure of public management had become almost an expectation. The failure of local democracy to engage people in the governance of their areas and neighbourhoods is also noted. All of the neighbourhoods had some frontline provision. Over the years, the failure of public services to deal effectively with neighbourhood problems had become an expectation among many residents. Cynicism and mistrust created a barrier to engagement with services and to political participation.

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