Universities seek to maximise the impact of their research by investing in technology commercialisation services but universities fail to support the various impacts of non-commercial research. This paper describes the experience of York University (Toronto, Canada) in developing the institutional capacity to support knowledge mobilisation to maximise the impacts of research from the social sciences and humanities. York works in partnership with local research users to provide enhanced access to research through dedicated support for research collaborations. Grounded in theories of knowledge transfer and exchange, and illustrated with examples, this paper demonstrates how investments in knowledge mobilisation create value for the institution, researchers, graduate students and research partners.
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