‘Personalised risk’ in paid care work and the impacts of ‘gig economy’ care platforms and other market-based organisations
Search for other papers by Fiona Macdonald in
Current site
Google Scholar
Research has identified ‘personalised risks’ for workers due to changes in the public/private dimensions of care where workers are directly employed or engaged by care users in individualised care systems. Drawing on interviews with workers in Australia’s new individualised disability services market, the research explores personalised risk and the effects of involvement in personalised care relationships of market-based organisations, including online digital care platforms. It finds that rather than having a protective role, both digital platforms and employing organisations can increase risks for workers in individualised care relationships.
-
Aloisi, A. (2016) Commoditized workers: case study research on labor law issues arising from a set of on-demand/gig economy platforms, Comparative Labour Law & Policy Journal, 37(3): 653–90.
-
Benner, C. (2003) Labour flexibility and regional development: the role of labour market intermediaries, Regional Studies, 37(6/7): 621–33. doi: 10.1080/0034340032000108723
-
Brennan, D., Cass, B., Himmelweit, S. and Szebhely, M. (2012) The marketisation of care: rationales and consequences in Nordic and liberal care regimes, Journal of European Social Policy, 22(4): 377–91. doi: 10.1177/0958928712449772
-
Briggs, C., Meagher, G. and Healy, K. (2007) Becoming an industry: the struggle of social and community workers for award coverage, 1976–2001, Journal of Industrial Relations, 49(4): 497–521. doi: 10.1177/0022185607080319
-
Carey, G., Malbon, E., Olney, S. and Reeders, D. (2018) The personalisation agenda: the case of the Australian National Disability Insurance Scheme, International Review of Sociology, 28(1): 20–34. doi: 10.1080/03906701.2018.1425084
-
Christensen, K. and Manthorpe, J. (2016) Personalised risk: new risk encounters facing migrant care workers, Health, Risk and Society, 18(3/4): 137–52. doi: 10.1080/13698575.2016.1182628
-
Colombo, F., Llena-Nozal, A., Mercier, J. and Tjadens, F. (2011) Help Wanted? Providing and Paying for Long-Term Care, Paris: OECD.
-
Cortis, N. and Meagher, G. (2013) Recognition at last: care work and the equal remuneration case, Journal of Industrial Relations, 54(3): 377–85. doi: 10.1177/0022185612442278
-
Cortis, N., Macdonald, F., Davidson, B. and Bentham, E. (2017) Reasonable, Necessary and Valued: Pricing Disability Services for Quality Support and Decent Jobs, Sydney: University of New South Wales.
-
Cristiano, G., Fernández, J.L. and Wittenberg, R. (eds) (2016) Long-Term Care Reforms in OECD Countries, Bristol: Policy Press.
-
Da Roit, B. and Le Bihan, B. (2010) Similar and yet so different: cash-for-care in six European countries’ long-term care policies, Millbank Quarterly, 88(3): 286–309. doi: 10.1111/j.1468-0009.2010.00601.x
-
England, P., Budig, M.J. and Folbre, N. (2002) Wages of virtue: the relative pay of care work, Social Problems, 49(4): 455–73. doi: 10.1525/sp.2002.49.4.455
-
Fair Work Ombudsman (2019) Social, Community, Home Care and Disability Services Industry Award 2010, Available at: http://awardviewer.fwo.gov.au/award/show/MA000100
-
Fine, M. (2004) Care: renewing the social vision, Journal of Social Issues, 31(3): 217–32. doi: 10.1002/j.1839-4655.2004.tb01173.x
-
Folbre, N. and Nelson, J. (2000) For love or money – or both?, Journal of Economic Perspectives, 14(4): 123–40. doi: 10.1257/jep.14.4.123
-
Glasby, J. and Littlechild, R. (2016) Direct Payments and Personal Budgets: Putting Personalisation Into Practice 3rd edn, Bristol: Policy Press.
-
Glendinning, C. (2012) Home care in England: markets in the context of under‐funding, Health and Social Care in the Community, 20(3): 292–9. doi: 10.1111/j.1365-2524.2012.01059.x
-
Glendinning, C., Halliwell, S., Jacobs, S., Rummery, K. and Tyrer, J. (2000) New kinds of care, new kinds of relationships: how purchasing services affects relationships in the giving and receiving of personal assistance, Health and Social Care in the Community, 8(3): 201–11. doi: 10.1046/j.1365-2524.2000.00242.x
-
Hayes, L.J.B. (2017) Stories of Care: A Labour of Law: Gender and Class at Work, London: Palgrave.
-
ILO (International Labour Organisation) (2019) Care Work and Care Jobs for the Future of Decent Work, Geneva: International Labour Office.
-
Land, H. and Himmelweit, S. (2010) Who Cares: Who Pays? A Report On Personalisation in Social Care, London: Unison.
-
Leece, J. (2010) Paying the piper and calling the tune: power and the direct payment relationship, British Journal of Social Work, 40(1): 188–206. doi: 10.1093/bjsw/bcn085
-
Low Pay Commission (2016) National Minimum Wage: Low Pay Commission Report Spring 2016, Available at: www.gov.uk/government/publications/national-minimum-wage-low-pay-commission-report-spring-2016
-
Macdonald. F. (2019) Where Secure Employment Meets Client Needs: Workforce Innovation Project for Greenacres Disability Services, Sydney: National Disability Services.
-
Macdonald, F. and Charlesworth, S. (2016) Cash for care under the NDIS: shaping care workers’ working conditions?, Journal of Industrial Relations, 58(5): 627–46. doi: 10.1177/0022185615623083
-
Manthorpe, J., Martineau, S., Ridley, J., Michelle, C., Rosengard, A. and Hunter, S. (2015) Embarking on self-directed support in Scotland: a focused scoping review of the literature, European Journal of Social Work, 18(1): 36–50. doi: 10.1080/13691457.2014.885883
-
Martin, B. and Healy, J. (2010) Who Works in Community Services? A Profile of Australian Workforces in Child Protection, Juvenile Justice, Disability Services and General Community Services, Adelaide: National Institute of Labour Studies.
-
McKinsey and Company (2018) Independent Pricing Review: National Disability Insurance Agency, Canberra: Department of Human Services.
-
Minter, K. (2017) Negotiating labour standards in the gig economy: Airtasker and Unions New South Wales, The Economic and Labour Relations Review, 28(3): 438–54. doi: 10.1177/1035304617724305
-
NDIA (2017) Australian Disability Workforce Report, July 2017, Sydney: NDS.
-
NDIA (National Disability Insurance Agency) (2018a) NDIA Annual Report 2017–18, Canberra: NDIA.
-
NDIA (2018b) Guide to Self-Management Version 2, Available at: www.ndis.gov.au/participants/using-your-plan/self-management
-
NDS (National Disability Services) (2018) Australian Disability Workforce Report, February 2018, Sydney: NDS.
-
Needham, C. (2011) Personalising Public Services: Understanding the Personalisation Narrative, Bristol: Policy Press.
-
Needham, C. and Dickinson, H. (2018) ‘Any one of us could be among that number’: comparing the policy narratives for individualized disability funding in Australia and England, Social Policy and Administration, 52(3): 731–49. doi: 10.1111/spol.12320
-
Needham, C. and Glasby, J. (2015) Personalisation – love it or hate it?, Journal of Integrated Care, 23(5): 268–76. doi: 10.1108/JICA-08-2015-0034
-
Productivity Commission (2011) Disability Care and Support: Productivity Commission Inquiry Report, (vols 1 and 2), Report no. 54, Melbourne: Productivity Commission.
-
Ranci, C. and Pavolini, F. (2015) Not all that glitters is gold: long-term care reforms in the last two decades in Europe, Journal of European Social Policy, 25(3): 270–85. doi: 10.1177/0958928715588704
-
Razavi, S. and Staab, S. (2010) Underpaid and overworked: a cross-national perspective on care workers, International Labour Review, 149(4): 407–22. doi: 10.1111/j.1564-913X.2010.00095.x
-
Rubery, J., Grimshaw, D. and Hebson, G. (2013) Exploring the limits to local authority social care commissioning: competing pressures, variable practices, and unresponsive providers, Public Administration, 91(2): 419–37. doi: 10.1111/j.1467-9299.2012.02066.x
-
Rummery, K. and Fine, M. (2012) Care: a critical review of theory, policy and practices, Social Policy & Administration, 46(3): 321–43.
-
Shakespeare, T., Stöckl, A. and Porter, T. (2018) Metaphors to work by: the meaning of personal assistance in England, International Journal of Care and Caring, 2(2): 165–79. doi: 10.1332/239788218X15187915600658
-
Skills for Care (2019) Individual Employers and the Personal Assistant Workforce Report, 2019, Leeds: Skills for Care, Available at: www.skillsforcare.org.uk
-
Stewart, A. and Stanford, J. (2017) Regulating work in the gig economy: what are the options?, The Economic and Labour Relations Review, 28(3): 420–37. doi: 10.1177/1035304617722461
-
Ungerson, C. and Yeandle, S. (eds) (2007) Cash for Care in Developed Welfare States, Houndmills: Palgrave Macmillan.
-
Williams, F. (2010) Claiming and framing in the making of care policies: the recognition and redistribution of care, Gender and Development Programme Paper Number 13, Geneva: United Nations Research Institute for Social Development.
Search for other papers by Fiona Macdonald in
Current site
Google Scholar
| May 2022 onwards | Past Year | Past 30 Days | |
|---|---|---|---|
| Abstract Views | 2080 | 369 | 35 |
| Full Text Views | 474 | 39 | 4 |
| PDF Downloads | 314 | 39 | 5 |
Institutional librarians can find more information about free trials here
We are a leading social science publisher
committed to making a difference.
Bristol University Press and
Policy Press
bristoluniversitypress.co.uk