Why is it hard to know if you are making a difference in public services? What can you do about it?
Public services throughout the world face the challenge of tackling complex issues where multiple factors influence change. This book sets out practical and theoretically robust, tried and tested approaches to understanding and tracking change that any organisation can use to ensure it makes a difference to the people it cares about.
With case studies from health, community, research, international development and social care, this book shows that with the right tools and techniques, public services can track their contribution to social change and become more efficient and effective.
Chris O’Leary looks afresh at the reasons for prosocial work choices in the first substantive critique of Public Service Motivation (PSM).
With critical analysis of theoretical and empirical research to date, this book explores the pros and cons of PSM and interrogates the reasons why people choose to work in the public and third sectors. It proposes an alternative theory for the pursuit of service, rooted in rational choice theory, that shows public servants are expressly motivated to confirm their values and identity through their work.
For those involved in public policy, administration and management, this is a constructive and stimulating review of an important but often neglected aspect of the sector.
How does it feel to be a police officer in the UK? What happens in the brains of officers, particularly in high-risk roles such as counter-terrorism and child sexual exploitation? Jessica Miller uses the most recent neuroscience and real-life examples to explore risks to individual resilience, be it trauma exposure, burnout or simply the daily pressure of adapting to life on the front line.
A compulsory read for anyone with an interest in policing, the book offers practical, easy-to-follow resilience techniques applicable to anyone in the wider emergency responder community. The book also offers policy and operational recommendations to equip police officers with skills to face crime in a post-COVID world.
This timely comparative study assesses the role of medical doctors in reforming publicly funded health services in England and Canada.
Respected authors from health and legal backgrounds on both sides of the Atlantic consider how the high status of the profession uniquely influences reforms. With summaries of developments in models of care, and the participation of doctors since the inception of publicly funded healthcare systems, they ask whether professionals might be considered allies or enemies of policy-makers.
With insights for future health policy and research, the book is an important contribution to debates about the complex relationship between doctors and the systems in which they practice.
Bringing together ten leading researchers in the field of deliberative democracy, this important book examines the features of a Deliberative Mini-Public (DMP) and considers how DMPs link into democratic systems.
It examines the core design features of DMPs and their role in the broader policy process and takes stock of the characteristics that distinguish them from other forms of citizen participation. In doing so, the book offers valuable insights into the contributions that DMPs can make not only to the policy process, but also to the broader agenda of revitalising democracy in contemporary times.
Throughout the history of European integration, economic wealth has increased to the benefit of citizens in the European Union (EU). However, inequalities in well-being persist within and between Europe’s regions, undermining the legitimacy of the EU in the eyes of citizens. This book investigates how the EU can use its regional funding programmes in ways that increase citizen well-being.
The book shows that while EU social investments improve labour market performance in rich regions, they exacerbate income inequality in poor regions. Based on this insight, the book presents a theory on the conditions under which EU funding will enhance well-being. Crucially, it argues the case for enhancing the inclusivity of EU growth, which yields the promise of a more legitimate and stronger union.
In this comprehensive account, Janice Morphet analyses the role and use of outsourcing within the UK public sector since the mid-1970s.
Morphet examines the many drivers for the use of outsourcing in the public sector, including international agreements, new public management, performativity and austerity. She also takes in to account the role and failures of the private sector and its response to the opening up of public sector competition.
By investigating the way that outsourcing has been used in different service sectors and across scales, the book illustrates the impact it has had on ideology, policy narratives and public expectations in the present.
Providing an account of the policy response to COVID-19 in England, this book analyses the political and long-term systemic factors associated with the failures to control the first wave of the pandemic during 2020.
It explores the part played by key policy actors, particularly politicians and scientists, and focuses on two difficult policy issues during the first wave: the establishment of a ‘test, trace and isolate’ system and responses to the high death rate in care homes for older people.
Drawing on a wide range of documentary evidence, including parliamentary papers and SAGE minutes, this book draws attention to the importance of longstanding structural problems in public health and the care sector, especially the impact of outsourcing and privatisation.
Approved Mental Health Professionals are specialist professionals authorised to make ethically complex and difficult decisions on the behalf of people with severe mental health difficulties. In this complex and challenging role, AMHPs must possess and deploy a range of skills, knowledge and values. This invaluable handbook considers these challenges and provides in-depth guidance on all key aspects of the role, including:
• working with mental health law;
• risks and challenges in a Mental Health Act assessment;
• staying safe as an AMHP;
• resilience as a trainee and practitioner.
Packed with helpful features such as illustrations, chapter summaries, discussion questions and further reading lists, this clear and concise book will be invaluable to students on AMHP and Best Interests Assessor programmes, as well as for professionals in the field.
Why do so many government policies fail to achieve their objectives? Why are our political leaders not held to account for policy failures?
Drawing on his years of experience as a senior government policy maker, as well as on global research, Stephen Muers uses examples ranging from the collapse of the Soviet Union to Cold War Germany, the election of Donald Trump and the Brexit referendum to expose the crucial impact culture and values have on policy success and political accountability.
This illuminating study sets out why policy makers need to take culture seriously, how culture and values shape the political system and presents essential, practical recommendations for what governments should do differently.