Frequently Asked Questions


Q: Why is Bristol University Press moving to a new platform?  

Bristol University Press home of Policy Press has partnered with KGL PubFactory to redevelop and host Bristol University Press’s extensive collection of scholarly journals, books and textbooks in the social sciences.  This will be the only platform where you can access both our books and journals together. 


Q: What are the benefits of the new platform? 

Using thematic tagging to create uniquely curated themed eBook collections, Bristol University Press Digital will provide the scholarly community with access to a comprehensive range of global social challenges and United Nations’ Sustainable Development Goals content while minimising the use of institution time and resource in collating and maintaining content collections' relevance to rapidly evolving themes.


Q: When is the move going to happen?  

Bristol University Press Digital will launch on May 10th 2022 to existing journals customers and from the beginning of June 2022 to new customers. 


Q: What is the URL of the new platform?  

The new URL is


Q: What content will be available on Bristol University Press Digital?

You will access all our journals. We currently publish 16 journals and you will have access to all our journals publishing in 2022. We have two new journals publishing in 2022

Our eBook portfolio includes all our monographs, policy and practice books and recommended reading texts, When we launch this includes over 1400 books published from 1991. 


Q: I already subscribe to your journals. How will my library and my users be affected? 

Bristol University Press's entire journal content was previously hosted on the Ingenta Connect platform at and This content is now available at Bristol University Press eBook content (hitherto only available through third party eBook vendors) will also be available on one consolidated platform.

All your questions on migration and how to set up a new subscription are answered in our Librarian FAQ but if there you have any questions then please get in touch. 


Q: Can I request a free trial?

Free 2-month trials of eBook collections and 3-month free trials of our journals are available to institutions by completing the free trial form.


Q: How can I redeem a token?

  • Log in to your Bristol University Press account.
  • If you don’t have an account, you can register here.
  • Click on your name in the top-right-hand corner.
  • In this area, click on 'Token Redemption'.
  • Enter your access code in the 'Enter Access Token' field.
  • Click 'Redeem Token'.
  • A message will appear confirming successful activation with a link to your content.


Q: Who can I contact if I have a question about the impact on my library?  

All queries should be directed to Sending us your query to this address allows us to efficiently track and provide answers to your questions, making sure we direct your questions swiftly and appropriately.


Q: Who can I contact for any access issues?

You can contact us at if you have any questions about the platform.


Q: Will you remove eBook content from other eBook platforms?

No, all our current eBook content will remain available through the current eBook platforms, and you can view our partners here.


Q: I am already trialling your journals via Ingenta. Will there be any impact on institutional trials?  

No, we will continue to offer trials across all content on Bristol University Press Digital. You should receive details via Turpin but if there are any issues then let us know. 


Q: I am an account administrator for an institution. What things can I manage via the Account Administrator area? 

All the details you need about being an Account Manager are covered in our Librarian FAQs.

We also have a comprehensive migration list which you can view here.


Q: Where can I purchase print copies of your books?

We still want you to buy print books! You can use the 'Buy book in print' button on the book title page to see available print formats and how to purchase. Full details can be found here.


Q: When will the MARC records and KBART files be updated? Where can I find them?  

MARC Records
The new platform will enable you to download MARC records for all published titles your institution has access to with the click of a single button (this will include records for open access titles).

Individual title records are available via the "DOWNLOAD MARC RECORD" button on the Table of Contents page of each book. Download MARC records here.

Bristol University Press Digital will provide KBART files in order to help you enable your users to find the most relevant journals and books to which your library has full-text access.

Our title lists will be updated regularly with the BUP Digital books portfolio being updated regularly, and the archival and BUP Digital journals portfolio updated annually. Download KBART files here.


Q: What about changes to my proxy settings?

We have a new proxy setting for Bristol University Press Digital. See full details.

Our proxy settings are: 
Title Bristol University Press Digital (updated 20220502)
HTTPHeader -request -process X-Requested-With


Q: Will I need to make any changes to the Shibboleth set up?

If your institution supports a Shibboleth login system, we ask you to send the relevant URL link resolvers(s) to our sales team who can add these details to your account.


Q: Do you support OpenAthens?

We will be investigating setting up Open Athens access but at the moment we only support Shibboleth.


Questions or feedback

For any issues or questions about pricing just email: