Librarian FAQs

Download instructions for setting up OpenAthens
Journal Migration
Managing access
Librarian User Guide


Journal migration

My subscriptions were recently transferred to Bristol University Press Digital. What do I need to do right now? 

Please complete the actions detailed in the Journal Migration Check List.


Do I need to update my IP manually on the new platform? 

Your IP addresses will be transferred from Ingenta Connect. Once the platform has launched, you should check your IP range in the Access Management System and send any changes to

Please note that Turpin Distribution is our version of record for the IP addresses. Any changes made to the IP address in the Access Management System will revert to the IP range held in Turpin in the next renewal cycle. To avoid this please send your IP updates to


Will there be any impact on usage reports? 

Legacy usage reports will be available on Ingenta Connect until 31 May. This includes the usage for April 2022. These reports will not be available on Bristol University Press Digital, so we strongly advise you to download all legacy usage reports before this deadline.  


How does the move to a new platform impact linking from reading lists, bookmarked links etc.?

Redirects from Ingenta Connect to Bristol University Press Digital will be in place from 10 May until 30 September. During this time you will need to update your systems with our new URLs for individual journals, issues and non-DOI links to individual articles. We have created a URL crosswalk document showing how the current URLs will transfer to the new Bristol University Press Digital URLs: Download our URL crosswalk.  

The linking syntax for the site URLs is as follows; always starts with the site domain https://bristoluniveristy and then add: 

  1. Article = /doi/DOI-prefix/DOI-suffix - e.g. /doi/10.1332/12345678
  2. Issue = /view/journals/abcd/Vol#/Iss#/abcd.Vol#.issue-#.xml - where abcd represents the journal-id and Vol# and Iss# are replaced with numerals
  3. Journal = /view/journals/abcd/abcd-overview.xml - where abcd represents the journal-id
  4. Chapter = /doi/DOI-prefix/DOI-suffix - e.g. /doi/10.51952/12345678
  5. Book = /doi/DOI-prefix/DOI-suffix - e.g. /doi/10.51952/12345678

Article DOIs will automatically redirect to the new platform.  


How will discovery services be affected? 

Arrangements are being made with library technology vendors (including EBSCO, OCLC and Proquest) to ensure new URLs are in relevant knowledge bases as soon as possible after the platform goes live. 


Will you honour the perpetual rights to previous subscriptions on Ingenta Connect?

Yes, we will continue to offer perpetual access rights to volumes published during your subscription period. 


What about changes to my proxy settings?

We have a new proxy setting for Bristol University Press Digital. See full details.

Our proxy settings are: 
Title Bristol University Press Digital (updated 20220502)
HTTPHeader -request -process X-Requested-With


Managing access to ebook and journal content

How do I set up an organisation account?

We have created accounts for our existing journal subscribers. Your account details for your organisation were sent by Turpin Distribution shortly before 10 May. If you did not receive your account details contact

Instructions for new customers:

  1. Create a Bristol University Press Digital account with a username and password, and log into your account.
  2. Ensure you do not have an organisation account already by clicking on 'My Account' in Bristol University Press Digital and checking if you have 'My Organisation' options on the left-hand side of 'My Account'.
  3. Fill out the 'Request An Account For Your Organisation' form.
  4. Optionally you can setup IP and/or Shibboleth access modes at the end of the form.
  5. Click 'Submit' to send the form.
  6. Your application will be checked to ensure that your organisation doesn't already exist and you will be contacted via email with confirmation of your organisation account.


How will my institution gain access?

Existing journal subscribers’ IP addresses will be transferred from Ingenta Connect on 10 May. Please check you should check your IP range in the Access Management System and send any changes to

Please note that your username is not the same as the email address associated with your account. If you have forgotten or misplaced your username, please get in touch with

Once you have completed your purchase, the subscription will be added to your account. Our fulfilment partner Turpin Distribution will email you the details of your account and how to manage the content in the Access Management System. No subscription activation is required.

If you have purchased an individual chapter, access to the content is immediately applied to your account once payment is received. No activation is required.

For any access queries, please email


Can I log in Bristol University Press Digital via Shibboleth?

Yes you can set up Shibboleth via the Access Management System:

  1. Sign in to your account using the login credentials sent to you when your account was activated.
  2. Choose the 'Access' tab, followed by the 'Edit Account Access' button.
  3. Enter your Shibboleth entity ID into the appropriate field. You can obtain your entity ID from your institution. The entity ID is an identifier that usually looks like an URL such as
  4. Click 'Add Attribute Group' and enter a title this is for your reference only.
  5. Click 'Add Shibboleth Attribute' and enter the attribute name and value that your institution will provide. Please use the 'name' version of this attribute and not the 'friendly name'. You can add additional attributes and groups as needed.


I am an account administrator for an institution. Where do I administer my account and what things can I manage?

Accounts can be administered through the Access Management System. The Access Management System will allow you to manage:   

  • Library logo and URL
  • OpenURL Information
  • Shibboleth entity IDs and attributes, if available
  • Activate the request my librarian feature
  • Add additional account administrators who will require access to the institution’s AMS account
  • Reset your account password. Instructions on how to do this can be found in the Librarian User Guide
  • Usage (COUNTER) reports from May 2022 onwards (legacy usage reports should be downloaded from Ingenta Connect before 31 May.)

Users should not update their IP range in the AMS. If you would like to update your primary contact details or IP range, please contact


Am I able to merge multiple accounts? 

If you have multiple institutional accounts and you would like these to be merged, please email your request to and confirm which account you would like to have as your lead. Please note, that we cannot merge institutional and individual accounts.


Are there any DRM restrictions on the content that I access?

All of our electronic content is DRM free. 

How many users can access the content at any one time?

We offer unlimited, simultaneous user access to our electronic content. 


Can I buy individual ebook titles or do I have to purchase them in a collection?

EPUBs can be purchased through our marketing site and distribution partners:

On Bristol University Press Digital each of the book pages has a 'Buy the book' link which will take you to the relevant title to make your purchase.

Individual titles in PDF format are available from selected eBook partners, including JSTOR, Proquest, EBSCO, Cambridge University Press, Oxford University Press and Project Muse.


Where can I purchase print copies of your books?

You can use the 'Buy book in print' button on the book title page to see available print formats and how to purchase. Full details can be found at Bristol University Press | Delivery and order information


Can I request a free trial?

Free 30-day trials of eBook collections and 3 month free trails of our journals are available to institutions by completing the free trial form.


Are MARC records available?

MARC records are available to download for our ebook collections. Download MARC records here.


How do I access my usage statistics?

COUNTER and SUSHI usage statistics are available via your administrator. Download usage statistics here.


Do you publish any Open Access content?

Yes, you can browse all of our Open Access content, including our non-profit Global Social Challenges Journal here.


How do I subscribe to one of your journals?

Visit our company site for information on how to subscribe and to view our journal subscription rates.


Do you offer grace periods for annual subscription purchases?

Yes, we offer a 90-day grace period starting from 1 January of each calendar year.  


Who can I contact for any access issues?

You can contact us at if you have any questions about the platform.


How do I generate a Rest API Key?

You can generate a rest API key by editing your account details in the AMS. Simply navigate to the account details page, choose 'Edit account details' in the top right corner, then scroll down the page to the 'External ID' heading. The button to generate a rest API is on the right-hand side.  


How can I redeem a token?

  1. Log in to your Bristol University Press account.
  2. If you don’t have an account, you can register here.
  3. Click on your name in the top-right-hand corner.
  4. In this area, click on 'Token Redemption'.
  5. Enter your access code in the 'Enter Access Token' field.
  6. Click 'Redeem Token'.
  7. A message will appear confirming successful activation with a link to your content.


Can I set up alerts for new content?

Yes, it is possible to set up alerts to be notified whenever new content that you have access to has been added to the site:

  1. Create or log in to an account on Bristol University Press Digital.
  2. Once logged in, go to the page/search you would like alerts for.
  3. Click on the save button on the right-hand side of the screen.
  4. Then tick the box saying 'Notify me via email of new results from this search' and click 'Save'. 



For further queries, please contact our team at

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