Barriers to using research in practice are well documented. This paper describes an innovative process developed by the Centre for Research on Families and Relationships to address these barriers. We supported people to define what they needed to know; how existing evidence could help; and how to use evidence in practice. An action-focused evidence review process was developed to synthesise and appraise varied relevant literatures, and communicate this in meaningful, timely, relevant and action-focused ways. Both making evidence accessible and facilitating processes for deliberating evidence were essential in supporting evidence users to understand the extent and usefulness of evidence and identify implications for policy, practice and services.