Using a grounded theory approach, this article contends that violence should be considered a part of, rather than in opposition to, care. This conceptualisation is empirically supported by themes from a qualitative study of personal support worker education in Ontario, Canada: one on violence against workers; another on abuse; and a third on sentimental motivations. This article demonstrates the tensions of care: that it can be at once violent and rewarding. The conclusion considers what to do with the discomfort raised by this tense definition, suggesting that it is an essential starting point for transforming the organisation of care.
In the context of high rates of domestic violence and abuse (DVA) during the pandemic, specialist DVA services have been required to adapt rapidly to continue to deliver essential support to women and children in both refuges and the community. This study examines service users’ experiences and views of DVA service provision under COVID-19 and discusses implications for future practice. Data are drawn from a wider evaluation of DVA services in five sites in England. Fifty-seven semi-structured interviews and five focus groups were conducted with 70 female survivors and seven children accessing DVA services during the pandemic. Analysis identified key themes in respect of the influence of COVID-19 on the experience of service delivery. COVID-19 restrictions had both positive and negative implications for service users. Remote support reduced face-to-face contact with services, but consistent communication counteracted isolation. Digital practices offered effective means of providing individual and group support, but there were concerns that not all children were able to access online support. Digital support offered convenience and control for survivors but could lack privacy and opportunities for relationship-building. The pivot to remote delivery suggests directions where DVA services can expand the range and nature of future service provision.
Directly funded home care provides funds to individuals to arrange their own services. We ask, what is unique about being a directly funded home care worker? Our qualitative case study in Manitoba, Canada, included an online survey of 95 directly funded workers and interviews with 13 key informants, 24 clients and/or family managers, and 23 workers. Framed by feminist and disability care theories, we found ‘social task shifting’, that is: work that keeps households running and supports socialising; front-line worker involvement in care administration; and blurred relationships. Some directly funded workers are empowered by social task shifting, though the expectations can feel limitless.