This powerful new book provides a clear framework for understanding and learning an emerging management practice, leading public design.
Drawing on more than a decade of work on public sector innovation, Christian Bason uses his extensive practical experience and research conducted among public managers in the UK, the US, Australia, Finland and Denmark to explore how public organisations can be redesigned from the outside in, shaping policies and services that are truly experienced as useful and meaningful to citizens, and which leverage all of society’s resources to co-produce better outcomes.
Through detailed case studies, the book presents six management practices which leaders in government can use to involve citizens, staff and other stakeholders in innovation processes. It shows how managers can challenge their own assumptions, leverage empathy with citizens, handle divergence, navigate unknown territory, experiment and rehearse future solutions through prototyping, and create more public value.
Ultimately, Leading public design provides a pathway to a new and different way of governing public institutions: human-centred governance. As a more relational, networked, interactive and reflective approach to running organisations, this emerging governance model promises a more human yet effective public sector.
planning sector’. But often it may be interesting to put the spotlight on the distinctions flowing from the facets of consideration which are most salient in any development, for example heritage, design or environmental impacts of many kinds. Another division which brings out other important features is that between the dominant forms of planning activity, certainly within most local authorities: those of development control or management (of planning applications), of plan making and of implementation work, often promotion of schemes for renewal or development by
81 FOUR DESIGN GUIDELINES Just as neurotypical people have strong opinions about where they would like to live and in what type of home, so, too, do people with autism. The desire for an amenity- rich neighborhood and a house that reflects individual ideas of what makes a home and is filled with features that support individual needs and preferences is similar for most people, with and without autism. As anyone who has moved recently can attest to, identifying and locating such a place often is challenging. For people with autism, this may be even more so
13 2 Research design Chapter summary In reading this chapter on research design you are invited to consider the overall approach that you select to integrate the different components of your study. This needs to be done in a coherent and logical way that addresses your research question, situates the topic you are investigating and considers carefully the participants, context and contribution to the field. The design of your study can become a blueprint for others to follow, a map setting out how they may contribute to the field by building on and
Synopsis This chapter contains a reflective account that acknowledges the author’s agency as researcher and creative practitioner. In some respects it is the meta narrative that relates to and connects the other research stories within this book. It also offers a less tempered designer perspective and therefore speaks more directly to the experience of architectural practitioners and those engaged in practice-led research. In particular this chapter reflects on the theme of design research for change, and seeks to answer three questions: (i) who decided
157 Policy design as co-design Michaela Howell and Margaret Wilkinson Drawing on an innovative co-design process, facilitated by the contributors, this vignette explores how practitioners have tried to make concrete the theory of co-design. The example highlights the deep challenges this presented to traditional ways of working and thinking. It concludes that a ‘leap of faith’ is sometimes needed for practitioners to see the benefits of unusual co-design processes. The illustrative example is of an attempt to redesign public services in one neighbourhood
55 School design SEVEN School design There is no doubt whatever about the influence of architecture and structure upon human character and action. We shape our buildings, and afterwards our buildings shape us. (Winston S. Churchill) If you want to study learning, the last place to look is in the school. (Jean Lave) School buildings have, over the last 20 years or more, been badly neglected. It has been easy to divert scarce resources to other priorities – leaking roofs, planned repainting and refurbishment, new buildings and so on – as these can always be
19 PART ONE COMPLEXITY, DESIGN AND GOVERNANCE
73 FIVE Design practice in government A distinctive approach to ‘service design’, which seeks to shape service organisations around the experiences and interactions of their users, presents a major opportunity for the next stages of public service reform: a route to get there. (Sophia Parker and Joe Heapy, The Journey to the Interface, 2006, p 9) In Part One of the book I provided a conceptual framework through three chapters: the character of public problems; the evolution of the design profession; and the search for the next governance paradigm. The
