and pushes the boundaries of the relationship between performance and audience. Rantisi and Leslie (2015) contend that circus performance is creative work. Stephens (2015: 2019) likewise asserts that circus performers are creative workers who face precarity and risk. Some research has explored the emotional lives of circus aerialists during performance and travel (for example, Tait, 2005 ; Lavers et al, 2019 ; Stephens, 2019 ), and we advance this work by examining emotional labour ( Hochschild, [1983] 2002 ; Bolton and Boyd, 2003 ; Hoffman, 2015 ) in the
. ( 1983 ) The Managed Heart: Commercialization of Human Feeling , Berkeley, CA : University of California Press . Humphrey , R.H. , Ashforth , B.E. and Diefendorff , J.M. ( 2015 ) The bright side of emotional labor , Journal of Organizational Behavior , 36 ( 6 ): 749 – 69 . doi: 10.1002/job.2019 Isenbarger , L. and Zembylas , M. ( 2006 ) The emotional labour of caring in teaching , Teaching and Teacher Education , 22 ( 1 ): 120 – 34 . doi: 10.1016/j.tate.2005.07.002 Kadowaki , J. ( 2015 ) Maintaining professionalism: emotional labor
119 6 Emotional labour in social work practice and the production of shame Carsten Schröder Introduction The subject of this chapter is the emotional labour of practitioners in the field of residential care. It focuses on the creation of an emotional atmosphere in the interaction between professionals and service users. The chapter examines the hypothesis that by creating an emotional atmosphere, practitioners try to engender either positive or negative emotions in service users, based on the definition of a given situation by professionals. This way of
sector transitioning to online service delivery? To what extent is emotional labour affected when delivering services online instead of in person? What role does training play in supporting the digital emotions of VS workers who deliver services remotely? In analysing the findings from the projects, it is necessary to situate the digital emotional experiences (or ‘digital emotions’) of VS staff within the broader context of the concept of ‘emotional labour’. A concept developed by Horchschild (1983) , emotional labour is the effort required to control one’s own
) ‘Program structure and effective correctional practices: a summary of the CaVIC research’, in R. Ross and P. Gendreau (eds) Effective Correctional Treatment, Toronto: Butterworth. Ashforth B.E. and Humphrey, R.H. (1993) ‘Emotional labor in service roles: the influence of identity’, The Academy of Management Review, 18(1): 88–115. Bhowmick, S. and Zubin, M. (2016) ‘Emotional labour of policing. Does authenticity play a role?’, International Journal of Police Science & Management, 18(1): 47–60. Bolton, S. (2000) ‘Who cares? Offering emotion work as a “gift” in the
). Similarly, the role of emotions and ‘emotional labor’ ( Hochschild, 1983 ) in the research process has been highlighted by scholars interested in reflecting upon their role as researcher in light of the sociological study of emotions. Such work largely focuses on the emotions researchers experience when studying sensitive topics or engaging with especially vulnerable populations ( Blackman, 2007 ; Dickson-Swift et al, 2009 ). This chapter seeks to merge these distinct strains of reflexive analysis of the research process by discussing the emotional labor involved in the
, the strategic use of emotions is recognised among diplomats as part of the toolkit they use to manage their states’ international relations. Diplomats as servants of the state thus perform emotional labour ( Hochschild, [1983] 2012 ; Nair, 2020 ). The emotional dynamics of diplomacy have however been both amplified and transformed through digitalisation. Most notably, there are now more ways in which emotions can be used to send diplomatic signals through social media ( Duncombe, 2019a ). In addition to new opportunities for skilful communication, digitalisation
. These linked narratives or themes include: an ability to be functionally invisible as a sex worker due to adherence to other normative identity categories, such as ‘student’ or ‘business owner’; the obfuscation of the actual work of sex work and the associated emotional labour which both the work and obscuring it requires; and, comparisons between indoor workers who see relatively few clients and those who see more clients and/or charge less for their services. When compared to other groups of sex workers, low-volume indoor workers were most likely to be described
Jake Phillips, Jaime Waters, Chalen Westaby and Andrew Fowler (eds) (2020) Emotional Labour in Criminal Justice and Criminology Routledge ISBN: 978-0-3671-5201-7 £120 280 pp Emotional Labour in Criminal Justice and Criminology adopts Hochschild’s concept of emotional labour as an analytical lens for research in the field of criminal justice and criminology. The book begins with a brief but concise introduction to Hochschild’s concept of emotional labour and an outline of the premises of the book. Phillips, Westaby, Fowler and Waters articulate
While the bibliographic accounts and strategies of engaging with the brief were unique across our contributors, a series of common themes emerged across the nine chapters: a questioning of the purpose of the university and, following that, the role of the academic within and beyond these institutions; an emergent sense of how the spaces, practices and ideologies of our contexts shape our capabilities to do just research; and reflections on the often little-discussed emotional labour, particularly feelings of discomfort. Debates around the nature, purpose
