and pushes the boundaries of the relationship between performance and audience. Rantisi and Leslie (2015) contend that circus performance is creative work. Stephens (2015: 2019) likewise asserts that circus performers are creative workers who face precarity and risk. Some research has explored the emotional lives of circus aerialists during performance and travel (for example, Tait, 2005 ; Lavers et al, 2019 ; Stephens, 2019 ), and we advance this work by examining emotional labour ( Hochschild,  2002 ; Bolton and Boyd, 2003 ; Hoffman, 2015 ) in the
119 6 Emotional labour in social work practice and the production of shame Carsten Schröder Introduction The subject of this chapter is the emotional labour of practitioners in the field of residential care. It focuses on the creation of an emotional atmosphere in the interaction between professionals and service users. The chapter examines the hypothesis that by creating an emotional atmosphere, practitioners try to engender either positive or negative emotions in service users, based on the definition of a given situation by professionals. This way of
) ‘Program structure and effective correctional practices: a summary of the CaVIC research’, in R. Ross and P. Gendreau (eds) Effective Correctional Treatment, Toronto: Butterworth. Ashforth B.E. and Humphrey, R.H. (1993) ‘Emotional labor in service roles: the influence of identity’, The Academy of Management Review, 18(1): 88–115. Bhowmick, S. and Zubin, M. (2016) ‘Emotional labour of policing. Does authenticity play a role?’, International Journal of Police Science & Management, 18(1): 47–60. Bolton, S. (2000) ‘Who cares? Offering emotion work as a “gift” in the
, the strategic use of emotions is recognised among diplomats as part of the toolkit they use to manage their states’ international relations. Diplomats as servants of the state thus perform emotional labour ( Hochschild,  2012 ; Nair, 2020 ). The emotional dynamics of diplomacy have however been both amplified and transformed through digitalisation. Most notably, there are now more ways in which emotions can be used to send diplomatic signals through social media ( Duncombe, 2019a ). In addition to new opportunities for skilful communication, digitalisation
. These linked narratives or themes include: an ability to be functionally invisible as a sex worker due to adherence to other normative identity categories, such as ‘student’ or ‘business owner’; the obfuscation of the actual work of sex work and the associated emotional labour which both the work and obscuring it requires; and, comparisons between indoor workers who see relatively few clients and those who see more clients and/or charge less for their services. When compared to other groups of sex workers, low-volume indoor workers were most likely to be described
Jake Phillips, Jaime Waters, Chalen Westaby and Andrew Fowler (eds) (2020) Emotional Labour in Criminal Justice and Criminology Routledge ISBN: 978-0-3671-5201-7 £120 280 pp Emotional Labour in Criminal Justice and Criminology adopts Hochschild’s concept of emotional labour as an analytical lens for research in the field of criminal justice and criminology. The book begins with a brief but concise introduction to Hochschild’s concept of emotional labour and an outline of the premises of the book. Phillips, Westaby, Fowler and Waters articulate
The voices of grassroots youth workers are rarely heard in policy, research or public debate. This book paints a picture of passionate practitioners who build meaningful relationships with marginalised young people, at a time when their practice is threatened by spending cuts, target cultures and market imperatives.
Written by an experienced youth worker, this engaging book uses interviews, dialogue and research diary excerpts to bring youth work practice and theory to life. Offering perspectives not found elsewhere in the literature, it will interest researchers and practitioners in youth and community work, education, social work, and health and social care. Its rich, empirical research will resonate internationally.
Demands for excellence and efficiency have created an ableist culture in academia. What impact do these expectations have on disabled, chronically ill and neurodivergent colleagues?
This important and eye-opening collection explores ableism in academia from the viewpoint of academics' personal and professional experiences and scholarship. Through the theoretical lenses of autobiography, autoethnography, embodiment, body work and emotional labour, contributors from the UK, Canada and the US present insightful, critical, analytical and rigorous explorations of being ‘othered’ in academia.
Deeply embedded in personal experiences, this perceptive book provides examples for universities to develop inclusive practices, accessible working and learning conditions and a less ableist environment.
For many service users and professionals in the field of social work, shame is an ongoing part of their daily experience.
Providing an in-depth examination of the complex phenomena of shame and humiliation, this book sets out key contextual issues and theoretical approaches to comprehend shame and its relevance within social work. It provides a broad understanding of shame, its underlying social and political contexts and its effects on service users and professionals.
The book uses innovative international scholarship and includes theoretical considerations, as well as empirical findings within the field of social work. It shows the importance of sensitive, reflective and relationship-oriented practice based on a better understanding of the complexity of shame.
significant because this research can help actors embrace potentially harmful social interactions as opportunities for positive change and development (for example, Hocker and Wilmot, 2018 ). Second, the article extends ongoing efforts to understand Hochschild’s (1983) conceptualisation of emotional labour through relational lenses (for example, Hargreaves, 2001 ; Isenbarger and Zembylas, 2006 ; McKenzie et al, 2019 ). Specifically, I provide empirical illustrations of the relationally embedded emotional labour undertaken by teachers during classroom conflicts. The