, this article highlights reasons for divergent scores between volunteers and
staff and the improvements that can be made to a volunteer programme’s effectiveness as a
result of measurement.
key words volunteerprogrammeassessment • evaluating volunteers
• volunteer programme benefits • volunteer programme challenges
While paid staff are often necessary to manage and fulfil non-profit organisations’
contractual obligations, volunteers remain essential to many organisations in the sector.
Situating volunteering within the dominant non